Skip to main content
U
umairc86980733
Participant
January 14, 2016
Answered

"You are not eligible to use this product or service due to the service eligibility requirements"

  • January 14, 2016
  • 1 reply
  • 35694 views

I have installed adope software and created adope ID  .after creation by registering software it is showing the following Error message

" ACCESS DENIED "-YOU ARE NOT ELIGIBLE TO USE THIS PRODUCT OR SERVICE DUE TO THE SERVICE ELIGIBILITY REQUIREMENTS"

      This topic has been closed for replies.

      1 reply

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 15, 2016

      Mac or Windows, and EXACTLY which version of the operating system?

      Recent Mac AND Windows operating systems have been known to cause "odd" problems

      Also, what are you installing... program name AND exact version number?

      System requirements for Cloud Programs... scroll down and check each program

      -http://helpx.adobe.com/creative-cloud/system-requirements.html

      U
      umairc86980733Author
      Participant
      January 16, 2016


      Hai Mr. Jhon ;

      Thankyou for reply.we are using Mac OS.please find the attached screen shot .This error is due to date of birth which I entered while creating Adobe ID (Now age less than 13 ).How can I change date of birth in the Adobe ID.

      Regards

      Umair c c

      John Waller
      Community Expert
      John WallerCommunity ExpertCorrect answer
      Community Expert
      January 16, 2016

      ‌Try Error: "Not eligible to use Creative Cloud services" | Adobe Creative Cloud desktop app

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices