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Correct answer kglad

Hi Shivangi, My Adobe account is still suspended, probably without reason, as the amount claimed appears to have been billed by Adobe and paid before the suspension! Your services should check this. When will I regain normal access to my Adobe account? Best, Romaric


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1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 7, 2025

Hi @sergios94067049,

We appreciate you reaching out. Have you tried the steps listed in this article? https://adobe.ly/4ol3sod

Let us know. 

^Shivangi

R
ROMARIC_101
Known Participant
August 8, 2025

Hello Shivangi,

Yes, of course, I've tried everything, but unfortunately without success. What's more, I believe that the amount claimed by Adobe has been paid. Unless there is a new payment to be made, but in any case, access to my Adobe account has still not been restored, and the interface does not allow me to register a new payment method for the following reason: “it is not possible to change the payment method as it is currently being processed.” I would appreciate your valuable insight, as this software immobilization is having a significant impact on me. Sincerely, Romaric

 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 9, 2025

My Adobe account has been suspended after a payment issue. It is still blocked today, and I am unable to change my payment method. The system won't accept it because there seems to be a payment pending via SEPA direct debit. An Adobe expert would need to intervene directly on the account to resolve the situation. Otherwise, the situation could drag on for months! Best regards, Romaric


quote

An Adobe expert would need to intervene directly on the account to resolve the situation.


By @ROMARIC_101

 

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