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Re: Adobe Genuine Service Alert

Community Expert ,
Apr 22, 2025 Apr 22, 2025

I just started getting them today. Like you, all my apps are definitely legitimate.

I went to my Adobe Account and there's a warning that they are currently doing system maintenance so I'm wondering if a glitch in that process has affected AGS?

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Adobe Employee ,
Apr 24, 2025 Apr 24, 2025

Hi Brad, 

 

I understand your concern. I see that you have a Creative Cloud all apps subscription. Are you still getting the same error? If yes, please ho thorugh the help articles that will help your understand why you are getting the notifications: https://adobe.ly/4js0QSN;

 

 

Hope this helps. 
^KS

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Community Expert ,
Apr 24, 2025 Apr 24, 2025
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Community Expert ,
Apr 30, 2025 Apr 30, 2025
LATEST

I narrowed it down to Acrobat throwing the error. I let it go to see what would happen if I let it go past the zero date , but outside of it saying "it's now disabled", nothing happened. I wonder if there was a bug in the 20458 update at the time/or it didn't install correctly. In any case, I did a full uninstall of Acrobat and then reinstalled, which actually gave me 20467 and so far, no alerts.

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