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Brad @ Roaring Mouse
Community Expert
Brad @ Roaring MouseCommunity Expert
Community Expert
April 22, 2025
Question

Re: Adobe Genuine Service Alert

  • April 22, 2025
  • 1 reply
  • 922 views

I just started getting them today. Like you, all my apps are definitely legitimate.

I went to my Adobe Account and there's a warning that they are currently doing system maintenance so I'm wondering if a glitch in that process has affected AGS?

    1 reply

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    April 24, 2025

    Hi Brad, 

     

    I understand your concern. I see that you have a Creative Cloud all apps subscription. Are you still getting the same error? If yes, please ho thorugh the help articles that will help your understand why you are getting the notifications: https://adobe.ly/4js0QSN;

     

     

    Hope this helps. 
    ^KS

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity ExpertAuthor
    Community Expert
    April 30, 2025

    I narrowed it down to Acrobat throwing the error. I let it go to see what would happen if I let it go past the zero date , but outside of it saying "it's now disabled", nothing happened. I wonder if there was a bug in the 20458 update at the time/or it didn't install correctly. In any case, I did a full uninstall of Acrobat and then reinstalled, which actually gave me 20467 and so far, no alerts.

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