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Re: Annulation de l'essai gratuit

New Here ,
Jun 09, 2024 Jun 09, 2024

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Je suis très en colère d'avoir été facturé à un prix exorbitant de 50 Euros au bout de quelques jours pour un essai "gratuit" d'un mois d'Illustrator et Acrobat (et sans message me prévenant avant écheance que ma carte allait être débitée)

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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@thierry37933143p08k 

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved and branched from download & install">

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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@thierry37933143p08k 

 

when subscribing to the annual plan paid monthly, it notes there's a penalty for breaking the 1 year contract (unless done within the trial period or subsequent 1 week period of "forgiveness").

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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First, the trial is 7 days and you must cancel inside 14 days or the trial becomes a subscription

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And the difference between an actual Monthly subscription and Annual paid Monthly
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payme...
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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