Annullamento piano impossibile

[gennaro_7097]

ciao, ho lo stesso problema, come hai risolto?

[kglad]

@gennaro_7097 

check if you have a payment problem, check your account, https://account.adobe.com

if you do, that will prevent cancellation.  to remedy, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

otherwise, if no problem, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Shivangi_Gupta]

Hi gennaro_7097,

We are sorry for the trouble. Did you follow the articles shared by the expert above?

What error do you get when you try to cancel?

Let us know. We are here to help.

^Shivangi