Re: Cancel free trial

Forum|Forum|1 year ago
January 28, 2025
2 replies
1906 views

cancel my free trial

Correct answer Peru Bob

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Jeffrey_A_Wright

Community Manager

Bryne, I am sorry, but what are you trying to cancel? There are no active plans under the account you used to post to this public discussion forum. Please see https://adobe.ly/4hkGgm7 for information on how to cancel most Adobe memberships. You must be logged in under the account receiving the service to request a cancellation. ^JW

N

naimz

Participating Frequently

I want to cancel a subscription to the Creative Cloud before my free trial ends on 10th April. I don't see the Creative Cloud subcription in my student account. I only see the Adobe for Business plan in my account. Will I see the subscription plan in my account before the free trial ends?

N

naimz

Participating Frequently

Hi @naimz,

We appreciate you writing in. I checked and found that you have an active trial for CC all apps. Also, you have a team's license associated with the same email address.

Have you followed the steps listed in this article? https://adobe.ly/4joWyv4

Let us know.

^Shivangi

The instuctions in the video tutorial looks straightforward, however I don't have the Creative Cloud subscription in my Subscriptions page. Also, I cannot access the Admin Console to cancel a team's license subscription.