Re: Cancel my subscription

Hi @o_1551,

Thanks for reaching out. I checked and found that you have active subscription for Adobe Acrobat Standard for 28 days. The free trial lasts for 7 days and refund can be requested within 14 days.

We understand that this may be disappointing news, and we apologize for any inconvenience this may cause.

You can check more details here: https://adobe.ly/4jOqAcF

Let us know if you have any questions.

I just tried cancelling and it stated I'll be charged £72 when I only tried using to edit once and it never worked. I need a member of staff to attend to me as this is really frustrating. Paying £13 was a total waste. Thank you

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.