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Re: CANCELACION DE PLAN

New Here ,
Oct 02, 2024 Oct 02, 2024

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Estoy en las mismas.  Que terrible este servicio.

 

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correct answers 1 Correct answer

Community Expert , Oct 02, 2024 Oct 02, 2024

@Mystic_goddess5FED 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are

...

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Community Expert ,
Oct 02, 2024 Oct 02, 2024

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@Mystic_goddess5FED 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Oct 03, 2024 Oct 03, 2024

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Hello there,

Did you follow the article as suggested by the expert above? https://adobe.ly/3NcNDPk

Let us know if you face any problem while following the steps. We are here to help. 

^SG

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New Here ,
Oct 09, 2024 Oct 09, 2024

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Hola, sinceramente me ganaron por cnsancio. Di la tarjeta de baja y listo. Espero puedas  solucionarlo.

 

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Community Expert ,
Oct 09, 2024 Oct 09, 2024

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@Karina_Bonazzola0985 

 

again, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Oct 13, 2024 Oct 13, 2024

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Quiero cancelar el plan pero me quieren cobrar por penalidad casi $200.00 en ningun momento he renovado plan anual para este año, hay algo que pueda hacer?

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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@kpg01 

 

you can discuss with adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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