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analie_5527
Participant
April 28, 2025
Answered

Re: canceling the plan without penalty

  • April 28, 2025
  • 3 replies
  • 314 views

How can i refund my plan

    Correct answer Shivangi_Gupta

    Thanks for writing in,@analie_5527. I checked your account info and found that you have an active subscription to Adobe Acrobat Premium and AI Assistant for Acrobat since last 1 month and 9 days.
    Refund can only be requested if the cancellation is done within 14 days of purchase.

    You can get all the information from the articles shared by the experts above.

    Let us know if you have any questions.
    ^Shivangi

    3 replies

    S
    Sandi_Brockway6267
    Participant
    May 17, 2025

    What a scam! I will never recommend Adobe Reader subscriptions to anyone. I found out I had little use for it after all at this time, so went to cancel and they wanted $70 cancellation penalty. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 17, 2025

    @Sandi_Brockway6267 

     

    adobe reader is free.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    April 28, 2025

    Thanks for writing in,@analie_5527. I checked your account info and found that you have an active subscription to Adobe Acrobat Premium and AI Assistant for Acrobat since last 1 month and 9 days.
    Refund can only be requested if the cancellation is done within 14 days of purchase.

    You can get all the information from the articles shared by the experts above.

    Let us know if you have any questions.
    ^Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 28, 2025

    @analie_5527 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

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