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T
Thys28440600epl4
Participant
February 18, 2023
Question

Re: Cancellation frustrations and deceptive practices of Adobe

  • February 18, 2023
  • 3 replies
  • 443 views

I have a very similar experience, tying me into the contract was quick and efficient, downloading and getting the app to work was frustrating to say the least. A day after it was finally installed, it had slowed down my computer substantially. I believe that any app that affects or slows down the microsoft products is not worth having. uninstalled 24 hours after the suite was installed.

Trying to cancel my subscription has been impossible, the  site keeps wanting me to change my password before allowing me to cancel, when I change the password it puts me back into the same loop. looked to find a customer service email

without success. I feel cheated and find this type of poor service unacceptable.

      This topic has been closed for replies.

      3 replies

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 18, 2023

      <branched>

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 18, 2023

      @Thys28440600epl4 

       

      contact adobe support if you're unable to cancel yourself. there are 3 ways to contact adobe; chat, phone and twitter:

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      phone:
      https://helpx.adobe.com/contact/phone.html

      twitter:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

      T
      Thys28440600epl4Author
      Participant
      February 18, 2023

      I have the same experience I want to forget I ever used your product and want confirmation that my subscription is cancelled. you are wasting our time using apps that are not ready to be in the market.

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