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September 16, 2021
Question

Re: Cannot install Adobe Acrobat Pro 2020 on Windows 7

  • September 16, 2021
  • 2 replies
  • 220 views

Since I can no longer install Adobe Acrobat DC on windows 7, I  want to discontinue my subscription.  David Todd Case No. ADB-210811734-Y9F1,

 

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 16, 2021

    In case you missed the memo,  MS quit supporting Win 7 nearly 2 yrs ago.  Windows 11 is due out in a few weeks.  It really is time to get off  Win 7 and on to a more secure OS. 

    https://www.zdnet.com/article/windows-11-heres-how-to-get-microsofts-free-operating-system-update/

     

    But to answer your question, "How do I Cancel my Subscription?" see links below.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    If you still need help, CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    September 16, 2021

    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730