Re: Cannot install Adobe Acrobat Pro 2020 on Windows 7

New Here ,
Sep 16, 2021 Sep 16, 2021

Copy link to clipboard

Copied

Since I can no longer install Adobe Acrobat DC on windows 7, I  want to discontinue my subscription.  David Todd Case No. ADB-210811734-Y9F1,

 

Views

44

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 16, 2021 Sep 16, 2021

Copy link to clipboard

Copied

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 16, 2021 Sep 16, 2021

Copy link to clipboard

Copied

LATEST

In case you missed the memo,  MS quit supporting Win 7 nearly 2 yrs ago.  Windows 11 is due out in a few weeks.  It really is time to get off  Win 7 and on to a more secure OS. 

https://www.zdnet.com/article/windows-11-heres-how-to-get-microsofts-free-operating-system-update/

 

But to answer your question, "How do I Cancel my Subscription?" see links below.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

If you still need help, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines