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Re: Customer service email [Branched from other topic]

Explorer ,
Apr 01, 2024 Apr 01, 2024

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So adobe responded today at 1:35am (april 1st) to ask if I had received a solution! How useful and unintrusive. For $60/mo they will not only never answer a question directly, make it damn near impossible to talk to a real person for assistance & they will send you an email waking you up 1st thing in the morning to let you know how little they are willing to do! What a service!   * this is one of the only emails I've EVER received from adobe.

Glevity_0-1712006281273.png

 

 

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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if email wakes you, you have an email/mobile settings issue unrelated to adobe (or any other worldwide organization where your time and the senders time may be different).

 

anyway, there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from stock contributors">

 

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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[Moderator moved this post from Adobe Stock Contributors to Account, Payment & Plan.]

 

Like most people, I turn off phone, text & email notifications while I sleep.

 

If you have a pending support case, you can update it from your online account's support history panel.

https://account.adobe.com/support

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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It's your choice to let emails at 1:35 a.m. awaken you; Adobe has Customer Service personnel in different areas of the world, and they probably don't know what time it is where you are located. That's the advantage of email - you don't need to know that !

Jill C., Forum Volunteer

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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LATEST

What is your Problem? These are e-mails from the forum, the forum is open 24/7. The answers come mostly from other users as it is a user to user forum. Adobe customer support can be contacted via chat or twitter. and they answer directly. Service is, however, not for all problems 24/7. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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