Customer Service Request - Cancellation

[gina_5987]

Unfortunately, I had two subscriptions at once I tried to cancel both of them. I wantboth of them canceled And I don't understand why I had to subscription linked to the same email. 

[kglad]

@gina_5987 

for each subscription, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Kanikas]

Hi  gina_5987, 

We are here to help you. I see that you have an Acrobat subscription under the same ID as the one you are using here. The subscription has some payment issues. I request you to kindly update the payment so that you can cancel the subscription. 

There are no duplicate subscriptions under this account. Let us know if you have any other questions. 

Thanks 
^KS

[kglad]

ie, you must fix your payment problem before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html.

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html