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Participant
April 24, 2021
Question

Re: Design like a pro. And save a bundle.

  • April 24, 2021
  • 2 replies
  • 157 views

Hi. I have a question. So I first subscribed to photoshop individually, and when I later found out about the mobile design bundle for iPad, I changed my subscription plan. But now the issue is, only my photoshop is active. Even though I switched my subscription to the design bundle, it's still not activating illustrator. So do I subscribe to the design bundle on illustrator too separately? Will I be charged double then? I don't seem to understand how the subscription works. Please help anyone?

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    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    April 26, 2021

    Hi @nebaa59011251,

    Fellow users don't know what you've ordered, sorry.  Log-in to your account below to confirm your plan is active and what you think it should be.

    https://account.adobe.com/plans

     

    There is no such thing as a Design Bundle that I'm aware of.  The only bundles offered by Adobe are:

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    April 26, 2021

    you should have changed plans, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

     

    at this point, i can't tell what's been done and what should be done to remedy the situation so the best bet would be to contact adobe support.

     

    .using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (= cryptic icon in the lower right)

    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human