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tonyc95268266
Participant
May 1, 2022
Question

Re: How to turn off automatic renewal? [Branched]

  • May 1, 2022
  • 2 replies
  • 4288 views

Why not just have a function that allows us to turn off auto renew in the 'manage plan' tab? Frustrating and deceptive.

 

[Moderator branched & moved from Download & Install to Account, Payment & Plans]

 

This topic has been closed for replies.

2 replies

Legend
May 1, 2022

Automatic renewal cannot be turned off. You have to cancel. Cancel in the 12th month of annual plans to avoid fees and resetting the annual conditions. 

Participant
May 21, 2022

This is very inconvenient.  Why would you do such a thing?  Is it possible to fix the software to make it more "friendly"?

John T Smith
Community Expert
Community Expert
May 21, 2022

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p/12648724

John T Smith
Community Expert
Community Expert
May 1, 2022

Renewal is automatic untill you cancel during the final month of your subscription

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription