Re: How to turn off automatic renewal? [Branched]

Forum|Forum|3 years ago
May 1, 2022
2 replies
4288 views

Why not just have a function that allows us to turn off auto renew in the 'manage plan' tab? Frustrating and deceptive.

[Moderator branched & moved from Download & Install to Account, Payment & Plans]

Account management

This topic has been closed for replies.

T

Test Screen Name

Legend

Automatic renewal cannot be turned off. You have to cancel. Cancel in the 12th month of annual plans to avoid fees and resetting the annual conditions.

J

JO2302

Participant

This is very inconvenient. Why would you do such a thing? Is it possible to fix the software to make it more "friendly"?

John T Smith

Community Expert

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p/12648724

John T Smith

Community Expert

Renewal is automatic untill you cancel during the final month of your subscription

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

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