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jbelina
Participant
September 11, 2022
Answered

Re: Need to combine two Adobe IDs

  • September 11, 2022
  • 2 replies
  • 324 views

I found this discussion when trying to attempt the exact same thing and found that there is still not an option for this type of support.

 

I ended up finding the Chat support option, and would like to share my results to save someone else 30+ minutes of really poor customer service.

If you have created multiple FREE Adobe IDs without a subscription or product involved, don't waste your time contacting support that can't (or won't) do anything about it.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    AFAIK, there's no limit to how many free accounts one can have but they require separate log-in IDs.

     

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 11, 2022

    >created multiple FREE Adobe IDs

     

    I don't work for Adobe, but I do read a lot of messages... according to past discussions (going back over a dozen years) Adobe expects one person to have one account, not several 'get something for nothing' accounts

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    September 11, 2022

    AFAIK, there's no limit to how many free accounts one can have but they require separate log-in IDs.

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 11, 2022

    That's right.  Adobe product support is for paying subscribers.  There's no support for free or trial memberships unless you convert to a paid member plan.

     

    Nancy O'Shea— Product User & Community Expert
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