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S
sebastian_4397
Participant
March 12, 2025
Question

Re: no puedo cambiar la tarjeta de credito para actualizar el pago

  • March 12, 2025
  • 2 replies
  • 291 views

Tengo el mismo problema, pruebo con tarjetas de distintos bancos y pone: "Una transacción puede fallar por diversas razones. Vuelve a verificar y asegúrate de haber introducido tu información de pago correctamente. Si este problema persiste, es posible que debas utilizar un método de pago diferente o ponerte en contacto con tu banco."

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 12, 2025

    Sebastian, I am sorry that the method of payment you are using continues to be declined. Please see https://adobe.ly/4hzQePL for information on how to update your account. If you have already confirmed with the payment provider that they allow online purchases from Adobe, then use a different device to update the payment information. ^JW

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 12, 2025

    @sebastian_4397   

     

    did you contact your bank?

    S
    sebastian_4397Author
    Participant
    March 12, 2025

    Si, no ven ningun problema con mi tarjeta, intenté con tarjetas de distintos bancos y sale el mismo error.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 12, 2025

    then we'll need help from an adobe employee, @Jeff_A_Wright 

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