No subscription after renewal

[jessica_4167]

Same here. This is really absolutely unacceptable.

[kglad]

@jessica_4167 , check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
your subscription?

[Shivangi_Gupta]

Hi @jessica_4167,

We appreciate you reaching out. I confirm that your Adobe account has an active Lightroom plan with 1TB. Please sign out of your Creative Cloud desktop application and then check if you can see the subscription.

Let us know the outcome.

^Shivangi

[kglad]

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location