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Re: Payed for a plan but can't access it.

New Here ,
Dec 18, 2022 Dec 18, 2022

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I'm having issues with this also!!! This has taken $9.99 from my account the last two months and now I'm unable to access my account online. I've never had this happen and I can't find anywhere to contact anyone to either get a reimbursement or get access fo my account. PLEASE HELP!!! (EMAIL ADDRESS REMOVED BY THE MODERATOR)

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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Adobe Employee ,
Dec 19, 2022 Dec 19, 2022

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Hi there,

 

I understand that you are facing issues to access your account however, we are here to help you!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

 

Please log in to the Adobe account using the below link in case you may have signed up with Adobe with a different email address.

https://account.adobe.com/

 

Also, regarding any billing related issues, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

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