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Re: payment issue

New Here ,
May 25, 2024 May 25, 2024

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HELLO SIR , WHEN I AM PURCHASING THE CREATIVE CLOUD. MY CARD DETAILS ARE PERFECT.MY CARD IS ALSO VISA APPROVED BUT IT SHOWS THAT YOUR PAYMENT IS NOT COMPLETE. CONTACT TO BANK . SO WHAT SHOULD I WILL DO NOW ? I HAVE TRIED IT 10-15 TIMES.

 

[Moderator moved the thread to the correct forum]

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Explorer ,
May 25, 2024 May 25, 2024

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you should check your balance.

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Community Expert ,
May 25, 2024 May 25, 2024

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As I understand from your post, you should contact Visa.

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Community Expert ,
May 25, 2024 May 25, 2024

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First: all caps messages are difficult to read.

Second: you should show the exact error message you get, instead of paraphrasing.

Third: either there is an issue with your card or with your account. Be sure that you meet all the conditions for being able to buy, then contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 25, 2024 May 25, 2024

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check your account (https://account.adobe.com) and see what it says/recommends.

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