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Re: Report a complaint?

New Here ,
Feb 26, 2024 Feb 26, 2024

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Hi, I have canceled my subscription, how bad is it, 100% scam, do not use ABODE ILLUSTRATOR even if is a trial. they will charge you later and if you cancel they will charge you again for the fee up to £100. Good Luck

 

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correct answers 1 Correct answer

Community Expert , Feb 27, 2024 Feb 27, 2024

@mario35699977aitt 

 

if you pay attention to what you're doing, there's no scam.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described

...

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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@mario35699977aitt 

 

if you pay attention to what you're doing, there's no scam.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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