Reactivate my account!!!

[peterm81005851]

Cancelled my account but overlooked the GIANT cancellation fee.  I only use the app every other month sometimes less, it was not worth $50.  Now I am charged $278??!!  Please please reactivate my account.  I'll deal with the $50 a month, just reactivate.  Thank you.

[AxelMatt · Accepted solution]

Take a look here: Manage your Creative Cloud membership

If this doesn't help you have to contact the Adobe support​.

Axel

[peterm81005851]

No option to edit.  I'll be calling support tomorrow.  Online help is a joke.

[jy38844087]

I have encountered the same problem. How do you handle this problem? Thank you very much.

[Abambo]

Contact Adobe support as indicated by Axel’s post. Re: Reactivate my account!!!

You need to be logged in into your Adobe id.

[Danial Dani1]

Hello
My account is deactivated. Please solve my problem and give me my old account

[Peru Bob]

@Danial Dani1 

Once an account is deleted, it can't be restored.

Or is there some other issue?

[Shivangi_Gupta]

Hi Danial,

We appreciate you reaching out. If you have requested for deleting an account, it can be retrieved by signing in to your account within 27 days as mentioned here: https://adobe.ly/44WxVjz

The account you used to post this thread does not have any active or trial subscriptions. I am assuming you are talking about a different account. Could you share the account's email address with me through direct message? I'll look into the details.

^Shivangi