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Participant
August 6, 2024
Answered

Reajuste no valor da assinatura

  • August 6, 2024
  • 1 reply
  • 228 views

Eu costumava pagar R$69,00 por mês em meu plano, no mês de julho foi cobrado R$165,00 não recebi nenhuma notificação do reajuste do valor, simplesmente foi cobrado do meu cartão. Gostaria de receber o reembolso e efetuar o cancelamento da minha assinatura.

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Correct answer kglad

contact adobe support to discuss what was probably your annual renewal.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 6, 2024

contact adobe support to discuss what was probably your annual renewal.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.