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Redemption Code Questions

New Here ,
Nov 24, 2023 Nov 24, 2023

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Hi all 

 

Two questions 

 

1. I bought a code via Amazon - does the code have an expiry if not activated in a certain amount of time? 

2. Does my 12 months start from when the code is activated or when I bought the code? 

Sorry if this seem silly! 

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Account management , Billing

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Community Expert ,
Nov 24, 2023 Nov 24, 2023

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1. check the fine print of your purchase.

 

2. the time is added to the end of any existing subscription (if it's valid for a current one) or starts when redeemed for a new subscription.

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