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A
Anonymous
February 11, 2023
Answered

Reedemed code successfully but plan did not renew

  • February 11, 2023
  • 1 reply
  • 1143 views

Hi!

Had an annual 'prepaid plan' for Creative Cloud which was activated via a code (don't have a payment method on file).

Subscription expired a day ago.

I got a new code, went to my subscription details and clicked "Redeem new code".

Pasted and code was succesfully redemed. However, nothing has change and plan still says that is has expired.

I tried to redeem again and system returns that 'Code has been redeemed'.

So now no code and no subscription 🙂

 

Any thoughts?

Support is not available of course during weekend and chabot is useless.

This topic has been closed for replies.
Correct answer

Just to close on this one. Looks like I was the unlucky one to redeem my code for during server maintenance. Next day after maintenance issue resolved itself. 
thank you to everyone who tried to help.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 11, 2023

Log out of your account, restart your computer, log in to your account to see if your account is active

 

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

A
Anonymous
February 11, 2023

Hi John,

 

thank you for the details but this is actually another problem where I can't contact support because my plan is not active. So I'm doing circles 🙂

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 11, 2023

try phone or twitter if you can't use chat.

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