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Participant
April 18, 2022
Question

REEMBOLSO DE CANCELACION DE PLAN

  • April 18, 2022
  • 1 reply
  • 329 views

Buenas tardes quisiera que me ayudarán ya que realice la cancelación de mi plan en tiempo establecido y aún no recibo mi reembolso si me pueden ayudar por favor, gracias

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1 reply

Amal.
Community Manager
Community Manager
April 19, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

This issue could be better handled by our billing team, please check your private message for more information.

 

Regards

Amal

Participant
April 22, 2022

Buenas tardes dónde puedo enviar el mensaje al privado?

Community Expert
April 23, 2022

In order to access the private messages look at the top right corner of this webpage, you will see an envelope icon. Click on it and you shall see your inbox where you can see all the messages you have recieved and can also reply to them.

For the issue you raised, please contact support they will help you out with your refunds(they generally take sometime to be issued). To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script/ad blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

 

-Manan