In order to access the private messages look at the top right corner of this webpage, you will see an envelope icon. Click on it and you shall see your inbox where you can see all the messages you have recieved and can also reply to them.
For the issue you raised, please contact support they will help you out with your refunds(they generally take sometime to be issued). To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script/ad blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan