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Reembolso InDesign

New Here ,
Dec 30, 2022 Dec 30, 2022

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Buenos días, olvidé cancelar antes del cobro anual de InDesign. He cancelado dentro de los pirmeros 14 días de uso, ¿recibiré reembolso completo?

 

Muchas gracias,

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Account management , Billing

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Adobe Employee ,
Dec 30, 2022 Dec 30, 2022

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Hi there,

 

We appreciate you writing in. Happy to help!

 

We checked the account details associated with your email ID and see that the InDesign subscription is under cancelling status.

 

Please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum and we will not be able to discuss any refund related information, you will have to contact the Support team and check if the refund is possible.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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in additon to chat referenced by @Rashmi27002770wxveto contact adobe support, you can also use phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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