Skip to main content
A
Anonymous
November 10, 2024
Answered

REEMBOLSO

  • November 10, 2024
  • 3 replies
  • 1448 views

Tuve un problema, pedi un reembolso y me dijieron que espere varios dias, despues mi reembolso se habia cancelado y tenia que hablarlo con alguien, necesito ayuda.
Ya hable con soporte, pero este me dice que no tengo plan activo (cosa que es verdad) pero no eh recibido el dinero y por lo tanto no puedo solicitar un soporte.

    Correct answer Kanikas

    I still haven't received anything yet. I spoke to support recently and the refund was successful. I even received an email saying that I had to wait 5-7 days, and after a few days, I received another email saying that the refund was not made due to bank problems.


    Hi there,

    I checked your account, the refund is still active at our end and not yet cancelled. It may take a few days to credit. Please allow us sometime.


    Thanks

    3 replies

    D
    D.W.97
    Participant
    January 2, 2025

    Si te reembolsaron?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 2, 2025

      @D.W.97 

       

      each case is different. what occurred to someone else doesn't apply to you.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 10, 2024

      recontact support, and check your account, https://account.adobe.com

       

      you can also check https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

        A
        Anonymous
        November 10, 2024

        Tuve un problema, pedi un reembolso y me dijieron que espere varios dias, despues mi reembolso se habia cancelado y tenia que hablarlo con alguien, necesito ayuda.

        Kanikas
        Community Manager
        KanikasCommunity Manager
        Community Manager
        November 11, 2024

        Hi Aaron,

        As I understand you wanted to inquire about a cancelled refund. I checked your Adobe account and see that a fresh refund has been issues yesterday and will be completed withing 5-7 business days. Hope this information helps.

         

        Feel free to update the thread for any other questions.

         

         

        Thanks
        ^KS

        Kanikas
        Community Manager
        KanikasCommunity ManagerCorrect answer
        Community Manager
        November 21, 2024

        I still haven't received anything yet. I spoke to support recently and the refund was successful. I even received an email saying that I had to wait 5-7 days, and after a few days, I received another email saying that the refund was not made due to bank problems.


        Hi there,

        I checked your account, the refund is still active at our end and not yet cancelled. It may take a few days to credit. Please allow us sometime.


        Thanks

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices