REEMBOLSO

Forum|Forum|1 year ago
January 13, 2025
2 replies
395 views

Yo cancele mi plan un dia despues de que se terminara mi prueba gratis de illustrator eso paso el 8 de Diciembre del 2024, solicite mi reembolso pero ya han pasado mas de 30 dias y no he recibido mi dinero, necesito saber si me lo daran, ya que mi caso cumple con todos los parametros que requiere la solicitud de reembolso.

Correct answer kglad

check your account, https://account.adobe.com

if anything looks unexpected, contact support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Correct answer

Community Expert

check your account, https://account.adobe.com

if anything looks unexpected, contact support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright

Community Manager

Carlos, thanks for posting your question about refunds to this public discussion forum.

I can confirm that you successfully canceled your membership, but it was not within the 14 days required for a full refund. For further information about fees and charges applied when canceling a membership, see https://adobe.ly/3PxnqMj. ^JW

C

carlos_8995Author

Participant

Error, Yo si cancele dentro de los dias establecidos para obtener un reembolos completo, LA PRUEBA GRATIS INICIO EL 29 DE NOVIEMBRE Y FINALIZO EL 6 DE DICIEMBRE, Posterior a eso me realizaron el cobro del mes completo, PERO YO NO QUERIA, POR LO QUE INMEDIATAMENTE LO CANCELE EL DIA 8 DE DICIEMBRE, ES DECIR SI SU POLITICA DE LOS 14 DIAS INICIALES ES CORRECTA YO ESTOY DENTRO DE ESE PARAMETRO YA QUE SI CONTAMOS EL DIA 8 DE DICIEMBRE COMO EL INICIO ESTARIA ADENTRO DEL PARAMETRO, INCLUSO SI SE CUENTAN LOS DIAS DE PRUEBA TAMBIEN CUMPLO YA QUE LA SUSCRIPCION SE CANCELO EN EL 8/9 DIA DE LOS 14 DIAS INICIALES. ADJUNTO PRUEBAS