Skip to main content
Participant
April 11, 2025
Question

reembolso

  • April 11, 2025
  • 3 replies
  • 127 views

Buenos dias, les escribo para solicitar formalmente la cancelación de mi suscripción a su servicio. Al finalizar mi prueba gratuita, me suscribí automáticamente a su plan anual. Sin embargo, me gustaría ejercer mi opción de cancelar la suscripción dentro del período legal de 14 días. Les ruego que atiendan y actúen en relación con este asunto. Gracias.

    3 replies

    Shivangi_Gupta
    Community Manager
    Community Manager
    April 11, 2025

    Hi @Romina_Falconi4683,

    Welcome to the community!
    I checked your account details and found that you have an active subscription for Adobe Stock since last 1 month and 10 days. If you proceed with cancellation, there would be some early termination fees imposed for it. Please check this article for more information: https://adobe.ly/42Gwd62

    Let us know if you have any questions.


    ^Shivangi

    kglad
    Community Expert
    Community Expert
    April 11, 2025

    non one can cancel for you.  you must cancel yourself:

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

    kglad
    Community Expert
    Community Expert
    April 11, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">