REEMBOLSO

[Ivan Mauricio38687044ghup]

Active la prueba gratuita de 3 productos de adobe (photoshop, after effects, premier) y el dia 7 de la prueba intente cancelar pero no me dejaba, asi que lo deje en el aire, luego de que me cobraron, cancele la subscripción y en la factura decia que me iban a hacer un "reembolso prorrateado" donde me iban a devolver una cierta cantidad del dinero en 5 dias, y ya ha pasado casi un mes y no me devuelven por otro lado el asistente virtual no puede resolver mi queja ni me pone en contacto con un asesor.

[kglad]

contact adobe support.
twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta · Accepted solution]

Thread Summary

• Customers signed up for a free trial of an Adobe product and could not cancel before the trial period ended.
• This led to an automatic charge to their credit card.
• In response, refund requests were submitted shortly after the charge, accompanied by concerns about how quickly the refund would be processed.

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 Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Check Adobe’s Refund Policy:

• Adobe offers a 14-day refund window from the beginning of the subscription trial.
• If you're within this period, you're eligible for a full refund.

2. Avoid Future Charges:

• Cancel any active plans via Adobe Account Settings.
• Set reminders for trial expirations and to avoid auto-renewals

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Helpful Resources

• Understand Adobe's subscription terms and refund policies
• How to cancel your trial or subscription?