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Refund And cancellation

New Here ,
Oct 09, 2022 Oct 09, 2022

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Hello, I started the free trial, and days later i see 20$ missing from my card, so i'm like whats going on, then i check to see that its from adobe. So im like what the hell? and so on then i realize that i did the free trial, I honestly forgot it charged u once its over, Im looking for a refund. I havent used the PAID VERSION yet, Ive only been using trail. Id like a refund i cancelled the subscription, Does it automatically send u a refund via business days? - Marquis 

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LEGEND ,
Oct 09, 2022 Oct 09, 2022

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In this User to User forum, we can't help you with that issue. You'll have to contact Adobe directly: 

https://www.adobe.com/about-adobe/contact.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Oct 09, 2022 Oct 09, 2022

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if you cancelled during the trial period (14 days), you'll get a refund.

 

if you failed to cancel during the trial, you're not entitled to a refund, but contact support  and plead your case.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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