Refund charges for purchases I haven't made

[marianne2018]

Refund charges for purchases I haven't made.

ADOBE IL CREATIVECLD 044-207-3650 IE -238.42

ADOBE ACROPRO SUBS044-207-3650 IEADOBE ACROPRO SUBS -181.10

[John T Smith · Accepted solution]

This is a public forum, not the link to Adobe support

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[marianne2018]

I have tried all your support channels - phone, chat and twitter - with no response.

[jane-e]

Hi Marianne,

This is a user-to-user forum. We don’t work for Adobe and are not Adobe support. Did you click the link John gave you? If you tried last week by the way, it was an American holiday and the Adobe offices were closed. You might try again.

[Maya33216460mwdk]

ive been charged over a purchased i had never did with adobe. i ask for a refund !

[kglad]

@Maya33216460mwdk 

contact adobe.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.