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December 9, 2025
Question

Refund Confusion: Acrobat Pro vs. AI Assistant for Acrobat Fee

  • December 9, 2025
  • 1 reply
  • 184 views

I cancelled my Adobe Acrobat Pro subscription and was told I would receive a refund of ₱1,891.68 within 5 business days. However, I also saw another charge under the same order number for ‘AI Assistant for Acrobat’ worth ₱441.28. It wasn’t mentioned that this amount will be refunded, so I want to confirm if the ₱441.28 charge is also included in the refund.

1 reply

kglad
Community Expert
Community Expert
December 9, 2025

did you cancel both?  

 

check your account, https://account.adobe.com

does it show an active subscription?

Jeffrey_A_Wright
Legend
December 9, 2025

Via, I see that you canceled both of your new commitments on the same day as you subscribed. Any refunds issued will take up to 14 days. For more information on the cancellation and refund process, see https://adobe.ly/4rMOpoY. ^JW