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From your records you will see that I paid for an Adobe subscription almost two years ago. You will also see that I have made numerous attempts to have my money refunded.
The irony of this was that it was confusion on the part of your call centre staff. I simply messaged to say that subscribers should be emailed that billing was pending and give them an option to cancel.
Over the subsequent period I have tried on may occasions to obtain the refund. This has never been credited to my account, or even third-party accounts I have tried to use.
I have been told on numerous occasions that the case will be elevated and dealt with conclusively. This has never happened.
It certainly is an appalling way to treat customers. I travel globally. I work with numerous organisations but I'm at the point where pointless billing issues negate my desire to recommend your products to clients or individuals.
Please do mot send me a list of corporate excuses. I would much appreciate a solid reconciliation in the very near future.
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