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Nick26867906ccuk
Participant
October 30, 2022
Answered

Refund for Photoshop Elements

  • October 30, 2022
  • 3 replies
  • 787 views

Good Afternoon,

I would like to refund photoshop elements as it does not do what i want it to do. I have tried to find a contact number or an email and have found nothing as the contact us page only links to an FAQ and does not link to a contacts page. I have been at this for hours now and am no closer, every link i find only goes back to the FAQ and not a contact number or email. If someone could please give me a contact email or a contact number (preferably an email address) it would be much appreciated.

Regards

This topic has been closed for replies.
Correct answer Greg_S.

You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

3 replies

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Nick26867906ccukAuthor
Participant
October 31, 2022

I have now successfully managed to get my refund after contacting adobe support, thank you for all your help

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
October 31, 2022

You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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Nick26867906ccukAuthor
Participant
October 31, 2022

I have tried clicking the contact us button and the link is dead, every other link works except for that one. The phone link you sent does list a way to speak to them online but again, that links back to the FAQ. I would ring by phone but i work full time and am unable to make calls monday to friday at 9 to 5 which are their operating hours.

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
October 31, 2022

Have you tried following the steps on this page?

https://helpx.adobe.com/au/x-productkb/policy-pricing/return-cancel-or-change-order.html

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    Nick26867906ccukAuthor
    Participant
    October 31, 2022

    Thank you for the response,

    I have followed those steps, my issue is the contact us link does not take me to a contact page but takes me to an FAQ. I do not have any issues deactivating or uninstalling it, my issue is i have no way to contact adobe in order to ask for a refund.

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