Refund for Prepaid Annual Plan?

[Thnd3rDgz]

Last year on June 30, 2020, I prepaid for the Creative Cloud All Apps annual plan at the student rate as I have been enrolled at Lehman College / CUNY here in New York City for that entire time. However, what I did not realize at the time I prepaid that annual plan was that my school, Lehman College, offered that same plan, Creative Cloud All Apps, to students for FREE.

I am wondering, is it possible to be refunded the amount I paid at the student rate for the Creative Cloud All Apps Annual plan since the school was already providing it for free?

Please advise, thanks.

[Abambo · Accepted solution]

Please contact Adobe customer care on this matter. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[Thnd3rDgz]

Thank you, the information you shared was helpful.

[balanced_idealist5D90]

• I'm missedgetting subscription plz refund amount of Applied subscription plz
•  

[kglad]

@balanced_idealist5D90 

what's your question?

[Shivangi_Gupta]

Hi @balanced_idealist5D90,

Thanks for reaching out. You can cancel your subscription following the steps here: https://adobe.ly/3I1hhaB

Then you can request for a refund after reaching out to our support team here: https://adobe.ly/44mdfCs

Let us know if you have any additonal questions.
^Shivangi