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Refund for unauthorised charge

New Here ,
Jan 20, 2023 Jan 20, 2023

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I was charged for an adobe acrobat subscription that I never subscribed too.

 

I don't even have adobe acrobat on my computer and I've checked my downloads and recycle bin just incase this is me drawing some kind of blank but there is nothing.

 

I've cancelled the subscription but I think someone has hacked my account and I will be changing my password but how can I go about a refund?

 

 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Jan 20, 2023 Jan 20, 2023

Please contact Adobe to clear this. If you account is indeed hacked then you should contact your bank as well and cancel your card etc. Best of luck. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a hu

...

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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Please contact Adobe to clear this. If you account is indeed hacked then you should contact your bank as well and cancel your card etc. Best of luck. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

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@Maddie28041332tud0 

 

yes, per @Manan Joshi if you suspect fraud, contact your credit card company and report it.  they will handle it.

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