• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Refund for unauthorised charge

New Here ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

I was charged for an adobe acrobat subscription that I never subscribed too.

 

I don't even have adobe acrobat on my computer and I've checked my downloads and recycle bin just incase this is me drawing some kind of blank but there is nothing.

 

I've cancelled the subscription but I think someone has hacked my account and I will be changing my password but how can I go about a refund?

 

 

TOPICS
Account management , Billing

Views

334

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jan 20, 2023 Jan 20, 2023

Please contact Adobe to clear this. If you account is indeed hacked then you should contact your bank as well and cancel your card etc. Best of luck. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a hu

...

Votes

Translate

Translate
Community Expert ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

Please contact Adobe to clear this. If you account is indeed hacked then you should contact your bank as well and cancel your card etc. Best of luck. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 21, 2023 Jan 21, 2023

Copy link to clipboard

Copied

@Maddie28041332tud0 

 

yes, per @Manan Joshi if you suspect fraud, contact your credit card company and report it.  they will handle it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 16, 2024 Dec 16, 2024

Copy link to clipboard

Copied

I am also being charged £4.98 per month by Adobe Systems Software but I do not know why and I do not recall requesting any subscription services. Please advise asap

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 16, 2024 Dec 16, 2024

Copy link to clipboard

Copied

LATEST

@bernie_3876 

 

if you suspect fraud report o.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines