Refund issue

Forum|Forum|4 years ago
May 22, 2021
2 Antworten
301 Ansichten

I have purchased Adobe premium for free trial of 7 days . When I was purchasing than it ask for the payment method so I used Google Play for it . But now it's not showing the cancellation option and also my money is not getting refunded which have been already deducted from my account . Pls help to return my money as 2600 is a big ammount 😭😭.I just wanted to use it for 7 days free trial and I lost my money 😭😭.

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T

Temmy_Nikky6113

Participant

Pls refund my money 24000 is a big money they removed it from my account pls refund am not interested again

Peru Bob

Community Expert

@Temmy_Nikky6113

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

kglad

Community Expert

how to cancel: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if that fails to help you, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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