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silverwolf359
Participant
August 17, 2020
Answered

Refund not issued

  • August 17, 2020
  • 3 replies
  • 424 views

i canceled my photshop subscription after 2 days and i lost 20 dollars and i cant get a refund. this was over 6 months and i still am waiting for the 20 bucks

This topic has been closed for replies.
Correct answer Manan Joshi

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

3 replies

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
August 17, 2020

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
S
silverwolf359Author
Participant
August 17, 2020

The problem is im not getting a refumd even though i cancelled the plan

S
silverwolf359Author
Participant
August 17, 2020

not that i cant cancel it

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
August 17, 2020

If you had the plain for two month than cancelled it you may have had a yearly plain you were paying monthly.  If that is the case You may owe Adobe an early cancellation fee. Around $50 call Adobe find out what you may owe them.

 

Cancellation Terms

You can cancel your subscription any time via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

JJMack
lambiloon
Community Expert
lambiloonCommunity Expert
Community Expert
August 17, 2020

Hi check here please....regards

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
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