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M
Miiv
Participant
November 23, 2020
Question

Refund not received and the staff at chatting ignore me

  • November 23, 2020
  • 1 reply
  • 303 views

I've bought Premiere Pro for only one month coz I only need it for one month, not knowing that it was subjected to auto-renewal. 
When my credit card was charged on the 10th Nov, I went immediately to the chat staff to insist cancellation and immediate refund. The subscription was cancelled successfully and they said I would get my refund in 7 working days.

Now 10 working days passed and I did not receive anything back from my credit card.

Just requested the chat staff to double check if it was refund properly and I was completely ignore. I could sue them anytime now.

Can anyone tell me what should I do? Coz it's not normal not to get refund by this moment.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 23, 2020

Go ahead and sue... you will LOSE, because you agreed to pay for a year when you 'clicked to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

When you don't cancel the subscription during the trial period, you are then required to pay a fee when you cancel after the trial and before the end of your year

 

Also, this is a public forum with other users, not Adobe support... nobody here can help

M
MiivAuthor
Participant
November 23, 2020

[Irrelevent personal remarks removed by forum moderator as per community guidelines.  This is a public user-to-user community, not the Adobe complaint dept. Please show some respect when addressing fellow product users and unpaid forum volunteers.]

 

Anyway, manage to get through calls with some responsible staffs to help instead of irresponsible chat agent. 
Shall close my case here. 

Just in case someone have same problem like I do, hope you don't get stupid reply like I do and call adobe until you get a responsible customer service staff to help you.

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