Refund Not Received – Formal Notice Before Legal Action

[Chandira_Pathirana1410]

Adobe Support Team,

I was promised a refund of $29.99 USD on 15-Sep-2025 (Credit Memo attached). It has now been 14 days, and my bank confirms no refund has been received.

Repeated contact with support has resulted only in “refund is processed,” yet Adobe has failed to provide the legally required ARN (Acquirer Reference Number) or transaction reference.

:warning: Under EU consumer law, Adobe Systems Software Ireland Ltd is obligated to deliver the refund or provide proof of transfer. Failure to do so constitutes unlawful withholding of funds.

Unless this is resolved immediately by either:

1. Providing the ARN/transaction reference, or
2. Issuing the refund again,

I will proceed with a chargeback through my bank, file a consumer protection complaint, and consider small claims legal action.

Chandira Pathirana

[kglad]

your attachment shows a credit, not a refund being initiated.

check your account, https://account.adobe.com

what's it show?

[Chandira_Pathirana1410]

It shows nothing. Just get a plan windows like im a basic user

[kglad]

did you use the link shown in your attachment?

[Chandira_Pathirana1410]

Can you see all of my plans were canceled and they promised the refund. See the screenshot of my inbox it clearly shows that i will get a refund

[kglad]

check that case number to see if there's more info, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[Dwi_Muti0093]

i have the same case now. So, have you received your refund yet?

[kglad]

@Dwi_Muti0093 

have you waited 14+ days?

[Chandira_Pathirana1410]

I have waited almost 17days now

[Jeffrey_A_Wright]

Chandira, thanks for following up with your bank, as was previously requested in case ADB-41865479-T0S5. If you have still not received the refund that was previously processed, then please click on https://adobe.ly/3Wiiaj4 to start a new support case. I do see that you have contacted us several times. Please bookmark https://adobe.ly/48II0UL for information on how you can update and review your recent support cases. No actions will be taken from a public discussion post, so please contact us directly so that any concerns can be addressed. ^JW

[Chandira_Pathirana1410]

How many times did i try to contact you? Its all been the same. I dont have any hopes about the money now. Adobe just scammed me 🙂 btw i got the email that says i will be refunded.

[Jeffrey_A_Wright]

Thanks for the update, @Chandira_Pathirana1410 . I am showing you were provided information on how to track your refund in case ADB-41865479-T0S5. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions or concerns.

[Dwi_Muti0093]

Yeah, i thin so. I have asked many times but have not been given it. I am only offered to be sent an invoice and refund letter.

[Jeffrey_A_Wright]

@Dwi_Muti0093 I am showing that case ADB-41934623-T4Z8 has been escalated. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to provide any additional information or feedback beyond that which you provided today.

[Chandira_Pathirana1410]

They fail to provide the necessary information that we can show to the bank.

[Chandira_Pathirana1410]

Why did u delete my reply and your answer

[Chandira_Pathirana1410]

No. I think adobe is scamming people because they cant provide the ARN number. My bank cant help me because they cant locate the funds or the payment without the ARN number.