Refund Not Received – Formal Notice Before Legal Action

Adobe Support Team,

I was promised a refund of $29.99 USD on 15-Sep-2025 (Credit Memo attached). It has now been 14 days, and my bank confirms no refund has been received.

Repeated contact with support has resulted only in “refund is processed,” yet Adobe has failed to provide the legally required ARN (Acquirer Reference Number) or transaction reference.

⚠️ Under EU consumer law, Adobe Systems Software Ireland Ltd is obligated to deliver the refund or provide proof of transfer. Failure to do so constitutes unlawful withholding of funds.

Unless this is resolved immediately by either:

1. Providing the ARN/transaction reference, or
2. Issuing the refund again,

I will proceed with a chargeback through my bank, file a consumer protection complaint, and consider small claims legal action.

Chandira Pathirana