Refund or Adobe plan after trial

[MF_KOT_MF_KOT6994]

I had an adobe trial subscription for a month, i forgot that the subscription was attached to my card, i transferred money to my card yesterday and i was charged for a new subscription, although there is a week left till the end of the new month, how can i get my subscription money back? i was charged at night yesterday, i cancelled it in my profile in the morning and why didn't the subscription just get cancelled after a few weeks without payment?

[kglad]

better check your account to see what's going on, https://account.adobe.com

[John T Smith]

>why didn't the subscription just get cancelled after a few weeks without payment?

You must take the step to cancel the contract... not paying is not the same as cancelling

[MF_KOT_MF_KOT6994]

omg, read again, I have canceled ,it's written before it 

[kglad]

@MF_KOT_MF_KOT6994 

again, contact support. arguing here (other than venting) is pointless.

[John T Smith]

You said you cancelled the morning AFTER you were charged

[maria_7765]

No i understand, the same thing has happened to me. i spent the night around my friends, got my mum to put some money on my card so i could get back home and then realised 21 pounds had been taken out of my account from adobe which i had cancelled a couple months ago. i was lit stranded in the dark for hours with no money, and now i cant even get a refund. it's saying i have to pay a cancelation fee of 100 pounds?

[John T Smith]

We can't help... go back up to what kglad wrote on Sept 13

[kglad]

@maria_7765 

any questions?

[heather_2458]

I'm just trying to figure out how to get a refund on this when I didn't even know I had this account. 

[kglad]

start here:

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000320340311

if you still recognize no charges AND never had an adobe trial, contact your credit card provider and report fraud.

[rehan_2710]

Same here, it happened to me just now. Kindly help me get back my money. Thanks

[kglad]

@rehan_2710 

you had a subscription for one month and then you cancelled?

[rehan_2710]

Actually I tried the free subscription with my debit card, and I found the
features were not active. I tried the one month subscription, thought I
will be getting an OTP but unfortunately it just deducted like very very
super speedy.

[kglad]

if you have a monthly subscription, you can cancel any time without penalty.  but be careful: there are annual subscriptions with monthly payments and that's very different.

[rehan_2710]

Yes I have cancelled the subscription, but the help centre says they cannot
refund as the charges were taken by the third party.
God knows, why they allow the third party to charge for their own products.

[kglad]

did you start your trial/subscription via a third party?

[Ira Joy_Jacobe8349]

How long does it take to have the refund

[kglad]

@Ira Joy_Jacobe8349 

up to 2 weeks.

[hannah_1287]

I need a refund and cancel my payment 

[Shivangi_Gupta]

Hi @hannah_1287,

We appreciate you reaching out. As per your account details, you have an active subscription for Adobe CC all apps and Adobe After Effects. Both plans are 6 months old. 
Refund can only be requested if the cancellation is done within 14 days. 

I can see that you have cancelled CC all apps and there is a payment pending for After Effects.
Please make sure you have cleared your dues before cancelling the subscription. https://adobe.ly/4kwGcAP

Let us know if you have any questions.
^Shivangi

[Shivangi_Gupta · Accepted solution]

Thread Summary

A user requested cancellation and a refund after getting charged post the free trial ended.

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 Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

• Go to Adobe Account.
• Navigate to Plans > Manage Plan.
• Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

• Adobe offers a 14-day full refund window from the beginning of the subscription trial. 
• It usually takes 12- 14 days for the refund to process.
• After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

• Always verify cancellation by checking your email or Adobe account for confirmation.

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Helpful Resources

• Understand Adobe's subscription terms and refund policies
• Adobe Subscription and Cancellation Terms
• How to cancel your trial or subscription?

[treejo]

Same issue here. I thought I needed the product but was unable to use it. I thought I cancelled it already coz I didn't see it in my subscriptions so I was surprised when I received a notification from my credit card that I was charged. I cancelled through the website now but I was being charged USD69 for early cancellation. I want to reverse this charge.

[kglad]

@treejo 

these are the cancellation terms - select your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

[Shivangi_Gupta]

Hi @treejo,

We appreciate you writing in. Please check your DM.

^Shivangi