Participant

Answered

Refund or Adobe plan after trial

Forum|Forum|1 year ago
September 13, 2024
7 replies
2278 views

I had an adobe trial subscription for a month, i forgot that the subscription was attached to my card, i transferred money to my card yesterday and i was charged for a new subscription, although there is a week left till the end of the new month, how can i get my subscription money back? i was charged at night yesterday, i cancelled it in my profile in the morning and why didn't the subscription just get cancelled after a few weeks without payment?

Correct answer Shivangi_Gupta

Thread Summary

A user requested cancellation and a refund after getting charged post the free trial ended.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
It usually takes 12- 14 days for the refund to process.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

Shivangi_GuptaCorrect answer

Legend

Thread Summary

A user requested cancellation and a refund after getting charged post the free trial ended.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
It usually takes 12- 14 days for the refund to process.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

T

treejo

Participant

Same issue here. I thought I needed the product but was unable to use it. I thought I cancelled it already coz I didn't see it in my subscriptions so I was surprised when I received a notification from my credit card that I was charged. I cancelled through the website now but I was being charged USD69 for early cancellation. I want to reverse this charge.

kglad

Community Expert

@treejo

these are the cancellation terms - select your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

H

hannah_1287

Participant

I need a refund and cancel my payment

Shivangi_Gupta

Legend

Hi @hannah_1287,

We appreciate you reaching out. As per your account details, you have an active subscription for Adobe CC all apps and Adobe After Effects. Both plans are 6 months old.
Refund can only be requested if the cancellation is done within 14 days.

I can see that you have cancelled CC all apps and there is a payment pending for After Effects.
Please make sure you have cleared your dues before cancelling the subscription. https://adobe.ly/4kwGcAP

Let us know if you have any questions.
^Shivangi

Ewa37087409n8f2

Participant

Users and consumer advocacy groups have often accused Adobe of "hiding" the Adobe Stock subscription through a combination of misleading design choices during the sign-up process and complex cancellation hurdles.

Ed Zitron's Where's Your Ed At +2

How the Subscription is "Hidden"

Pre-Selected Cart Items: During the purchase of other software (like Photoshop), Adobe has been known to automatically add an Adobe Stock subscription to the user's cart. Users must manually find and remove it before finishing their purchase.
Automatic Trial-to-Paid Conversion: Many users sign up for a "risk-free" 30-day trial of Adobe Stock. Once the trial ends, it automatically converts into a paid annual subscription, often with a monthly billing cycle that makes it look like a standalone monthly plan.
Early Termination Fees (ETF): While the subscription is billed monthly, it is often an annual contract. If you try to cancel after the first month, Adobe may charge an early termination fee—typically 50% of the remaining contract balance—which many users claim was not clearly disclosed during sign-up.
Bundled Plans: Adobe Stock is sometimes bundled into "Creative Cloud All Apps + Adobe Stock" plans. Users may not realise they are paying for both services until they check their detailed billing history.

Adobe +6

Recent Legal Action

In March 2024, the U.S. Department of Justice sued Adobe, alleging the company harmed consumers by "enrolling them in its most lucrative subscription plan by default" and failing to clearly disclose the high cost of cancellation fees. Adobe recently agreed to a $150 million settlement ($75 million to the DOJ and $75 million in free services to customers) to resolve these claims.

The New York Times

I

Ira Joy_Jacobe8349

Participant

How long does it take to have the refund

Community Expert

up to 2 weeks.

Participant

Same here, it happened to me just now. Kindly help me get back my money. Thanks

kglad

Community Expert

@rehan_2710

you had a subscription for one month and then you cancelled?

R

rehan_2710

Participant

Actually I tried the free subscription with my debit card, and I found the
features were not active. I tried the one month subscription, thought I
will be getting an OTP but unfortunately it just deducted like very very
super speedy.