Refund refused

Dear Adobe, 

Hopefully this will be seen by an employee or someone who can help me contact an employee! I would like to file a complaint for the customer service I have received when trying to cancel a subscription I no longer use that was automatically renewed without my knowledge. I recieved no efforts to communcate that I was being billed or notification that my trial had ended so I was not able to track when I could cancel it if I no longer needed the subscription. I only noticed the charges when my credit card sent me a notification about a recurring payment. I was told immediately (and quite rudely) over the online chat that I should've noticed this insidious practice in the fine print of the terms and aggrements and it was my fault for it not being clear to me, and therefore there was nothing for him to do. I was told that there was no way to recieve a refund or cancel the subscription that I no longer use without incurring a $50 fee, and I should've done that 14 days after I first downloaded my trial, although again I recieved no notification about that - just that it was stated in the (very long) terms of aggrement. I was also told that the only way to cancel without getting a fee would be in 2021 and I would have to keep paying even though I do not use the service! Despite me repeatedly asking if there was anyway I could receive a refund, I felt ignored and talked down to with scripted answers that only pushed more offers to keep be locked into the subscription in the longrun. I have great admiration for the adobe company, but this experience has been completely unacceptable. I have looked online and have seen countless complaints of the same nature where people were not notified that they were being charged and then recieved horrible customer service when they tried to solve it. It seems like some have even threatened to go to a small claims court and a class action attorney. It's completely immoral and shameful that adobe uses this sneaky practice to make cancelling and refunds so difficult. Audible did the same exact thing of not notifying customers about recurring charges, and they were sued for it, so I hope for Adobe's sake they change their policy.