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Refund request

New Here ,
Sep 20, 2025 Sep 20, 2025

Hello,

My free trial ended today, but I canceled the plan two days ago. However, today I was still charged for the monthly plan. Since I canceled the plan two days ago, will the amount be refunded to me? AI Assistant can't help.

 

[Mod: Moved to the Account,Payment & Plan forum]

 

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Community Expert ,
Sep 20, 2025 Sep 20, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

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Community Expert ,
Sep 20, 2025 Sep 20, 2025

Do you have a verification email from when you cancelled?

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Adobe Employee ,
Sep 22, 2025 Sep 22, 2025
LATEST

Hi Klaudia_J0002,

Thanks for reaching out. I confirm that the refund has been initiated from Adobe. It may take 12-14 days for the refund to process.

We appreciate your patience.


^Shivangi

 

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