refund requested

@Ali Haydar27880490s6id 

I've moved your post from Creative Cloud Desktop to the Account, Payment, & Plan forum.

Jane

The Adobe team can check that I havent used any of Creative Cloud app after one year subscription.

By @Ali Haydar27880490s6id

Actually, they don't track that.

you were sent an email before renewal (which is automatic).  if you don't want to renew, cancel before renewal date.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.