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ANN265081883h0y
Participant
October 9, 2022
Answered

REFUND TO DEBIT CARD

  • October 9, 2022
  • 2 replies
  • 423 views

Hello, my minor daughter ANNA FEDOROVA took my debit card and registered your trial version on your website, forgot to cancel the subscription and NARYSHKINA LIUBOV withdrew money from me in the amount of 64 euros 55 cents. Please cancel the subscription and return the funds to my debit card number [Personal information removed by moderator.]Sincerely, LIUBOV NARYSHKINA, ANNA Fedorova's mother

    This topic has been closed for replies.
    Correct answer kglad

    these are user to user forums. no one here can do anything in your behalf.

     

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from using the community >

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 9, 2022

    I've removed your debit card number.  This is a public forum, not a private conversation with Adobe.

    I suggest that you contact your bank or financial institution immediately in case your card number has been used by others who have seen it on this forum.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 9, 2022

      @Peru Bob , holy...

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        October 9, 2022

        these are user to user forums. no one here can do anything in your behalf.

         

        use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
        in the chat field (lower right), type AGENT
        be patient, it can take quite a while to reach a human

        p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

        p.p.s. you can also use twitter to tweet @AdobeCare

        p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

         

        <moved from using the community >

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