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felipeu17911201
felipeu17911201
Participant
July 17, 2020
Question

Refund

  • July 17, 2020
  • 2 replies
  • 274 views

Hello ! I wanted to ask about something that happened to me today. So I got an Email telling me that my subcription to Creative Cloud was automatically paid for another year. I didn't know that that would happend (I thought my subscription would end when the time came). So I canceled my plan, but it said my plan would be canceled on July the 17th 2021. As much as I would love to have this plan for another year, its too expensive for me now. So I canceled it but I dont know if the payment was done or if it will be made in which case, would I get a refund ? 

 

Thank you

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 17, 2020

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 17, 2020

Please log-in to your account below to check your subscription status 24/7.
https://account.adobe.com/plans
If you still have questions, scroll down to Contact Adobe on the same page and reach out via online chat which is a secure connection.

E-mails from people pretending to be Adobe should be regarded as bogus.  Report suspicious e-mails to phishing@adobe.com

 

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
    felipeu17911201
    felipeu17911201Author
    Participant
    July 21, 2020

    Thank you Nancy, I checked and it says I have the free option ( I have it in spanish so I don't really know what would be the actual name it has in the English version, it says "Abono Gratis"). I'm talking to someone on the online chat. Thank you for your help!

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